Privacy Policy

1) Who we are

Data Controller: GraftMate (Sole Trader)
Website: https://graftmate.co.uk/
Email: info@graftmate.co.uk
Address: 29 Bosworth Way, Leicester, LE3 3QQ

2) What data we collect

• Messages you send: via WhatsApp, phone, email or forms (e.g., trade, area, website link, message).
• Basic usage/security logs: IP address, device/browser, pages visited (server logs/security).
• Client project info: if you become a client (services, areas, contact details, content you provide).

3) How we use your data

• Respond to enquiries and provide demos/quotes.
• Deliver services you request.
• Maintain site security and reliability.
• Keep records of business communications.

4) Lawful basis (UK GDPR)

• Legitimate interests (enquiries, operations).
• Contract (delivering agreed work).
• Consent (where you opt in).
• Legal obligation (records where required).

5) Sharing

We don’t sell personal data. We may share limited data with service providers needed to operate (hosting, communications). If you contact us via WhatsApp, Meta may process your data under their terms.

6) Retention

We retain enquiry and project communications only as long as needed for service delivery, record keeping, and legitimate interests.

7) Your rights

You can request access, correction, deletion, restriction, objection, or portability where applicable. Contact info@graftmate.co.uk.

8) Cookies

We keep tracking minimal. If we add analytics/marketing cookies in future, we’ll update this policy and/or show a cookie notice. See Cookie Policy.